Why are there so many IT people out there who have the feeling they're actually a firefighter? Why do they have the feeling to be jumping from one burning house to another? Why do they have the feeling work is driven by fire alarms? Why is it that the loudest voice in the office, the biggest fire, gets things done?
A bunch of questions I asked myself too, and there are some organizational patterns that we should consider. Once you know them, you can beat them!